Shipping Policy

At Aasaal, operated by OUTLINE VENTURES, we aim to deliver your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

  • All orders are processed within 1–3 business days after order confirmation.
  • Orders are processed only on business days (Monday to Saturday, excluding public holidays).
  • Customers will receive an order confirmation and shipping details via email or SMS once the order is dispatched.

2. Shipping Time

Estimated delivery timelines:

  • Within Uttar Pradesh: 2–5 business days
  • Rest of India: 4–8 business days

Delivery timelines may vary depending on location, courier availability, weather conditions, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • We may offer free shipping on selected products, promotions, or order values.

4. Order Tracking

Once your order is shipped, tracking details will be shared via email or message so you can monitor delivery status.

5. Delivery Attempts

  • Courier partners will attempt delivery multiple times.
  • If delivery fails due to incorrect address, unavailable recipient, or non-response, the order may be returned to us.
  • Re-shipping charges may apply for re-delivery requests.

6. Delays in Shipping

While we strive for timely delivery, delays may occur due to:

  • High order volume
  • Logistics disruptions
  • Natural events or operational issues

We appreciate your patience in such situations.

7. Damaged or Missing Packages

If you receive a damaged package or items are missing:

  • Contact us within 48 hours of delivery.
  • Share order details along with photos/videos of the package.

We will investigate and provide a suitable resolution.

8. Shipping Coverage

Currently, Aasaal ships across India. International shipping may be introduced in the future.

9. Contact Information

For shipping-related queries:

Aasaal
Operated by: OUTLINE VENTURES
Email: info.aasaal@gmail.com
Contact Number: 8808106106
Address: 40/91, Hata Munna Lal, Pared, Kanpur Nagar, Uttar Pradesh – 208001, India