Cancellation & Refund Policy

At Aasaal, we strive to provide a smooth and transparent shopping experience for our customers. Please read our cancellation and refund terms carefully.

1. Order Cancellation

Orders can be cancelled within 24 hours of placing the order or before the order is shipped, whichever is earlier.
Once the order has been dispatched, cancellation requests will not be accepted.
To request a cancellation, customers may contact us at info.aasaal@gmail.com with their order details.

2. Refund Eligibility

Refunds are applicable under the following conditions:

The product received is damaged, defective, or incorrect.
The product is missing from the order.
The cancellation request is approved before shipment.

Customers must notify us within 48 hours of delivery with clear photos or videos as proof.

3. Return Process

Approved returns must be sent back in unused condition, with original packaging, tags, and accessories intact.
Products showing signs of use, damage by the customer, or missing packaging may not qualify for refunds.

Return instructions will be shared via email after approval.

4. Refund Process

Once the returned product is received and inspected, refunds will be processed within 5–7 business days.
Refunds will be issued through the original payment method or bank transfer, depending on the payment mode.